FAQ

Do I have to pay sales tax?

If an item is subject to sales tax in the state or province to which the order is shipped, tax is generally calculated on the total selling price of each individual item. In accordance with state, provincial and local tax laws, the total selling price of an item may include shipping, handling charges, and discounts. All sales tax calculations are subject to revision and are recalculated on the day your order is shipped. If your order has more than one shipping address, sales tax will be applied to the individual items in your order based upon the specific ship-to destinations.

How can I pay for my order?

For your convenience, we accept Visa, MasterCard, and American Express credit and debit cards. We have other payments option, please call us or email us to find out more.

When will I be charged for my order?

When your order is placed, the payment amount of your order is authorized and held by your financial institution. In the case of a debit card, the funds may be held by your bank until we send a request to charge your card. We will charge your card until your order ships. All authorization holds will expire in accordance with the terms of your bank or financial institution.

I am a non-profit organization or government agency. How do I order without being taxed?

Please send us your tax exemption form in its entirety and email it back to us. Our Customer Engagement team will then contact you to place your order.

How accurate are the colors shown for each product?

We make every effort to display as accurately as possible the colors of our products. However, we can’t guarantee that your computer monitor’s display of any color will be completely accurate. If you’re in doubt, please order a fabric sample.

Can I order a fabric swatch before making my upholstery selection for an item?

Free swatches are available for most products and can be requested online or by calling 205.369.4101. Be ready to tell us which fabric swatches you would like to see, along with your name and mailing address, and we’ll get that swatch right out to you.

I need to purchase modular office furniture for my business. How do you handle this?

If you are looking to purchase larger quantities of office furniture or systems furniture that you can’t find here, give us a call or send us an email. Our project managers will assist with your purchase.

Do your products require assembly?

Most of our products ship fully assembled. If your product requires assembly, you will see this information on the product page. The assembly instruction are included in the box. If for any reason you require assembly assistance, don’t hesitate to email us or give us call.

Can you arrange for someone to assemble/install my product(s)?

Yes, we work with assembly firms throughout the United States. Please call 205.369.4101 and a project manager will put you in touch with the nearest assembly firm. Additional fees will apply.