Customer Service & Support

APPROVAL OF ORDERS

Orders are subject to acceptance by HST Corporate Interiors. Buyer will be notified promptly if orders are not accepted. Acknowledgment is acceptance of your order.

ORDER CHANGES

Any change to an original purchase order must be received in writing no later than 24 hours after receipt of the original order. Any change to the original order after 24 hours, if approved, will result in production rescheduling. The cost variances will have to be approved by the customer before production rescheduling. No changes allowed on QuickShip orders

ORDER CANCELLATIONS

Cancellations must be requested in writing no later than 24 hours after receipt of the original order and are subject to approval by HST Corporate Interiors. Cancellations cannot be accepted otherwise. No cancellations are allowed for QuickShip orders.

ORDER ACKNOWLEDGMENT

Please refer to the acknowledgment copy to make sure it agrees with your original purchase order. When corresponding, please refer to the acknowledgment number. If you do not receive your order acknowledgement within 48 hours, please contact our customer service.

DELIVERY

The scheduled delivery week is specified on our acknowledgment. HST Corporate Interiors is not liable for delay or failure to deliver goods due to causes beyond its control (such as a casualty, an act of god, a labor dispute, or an accident; the inability to obtain the necessary labor, material or transportation; or any change requested by the customer). Under these circumstances, the ship date will be extended to compensate for the delay as determined by the HST Corporate Interiors. Under no circumstance will HST Corporate Interiors deliver goods in a residential area.

ROUTING

Unless otherwise specified by the buyer and agreed to by HST Corporate Interiors, the latter reserves the right to select the route, method of shipment and carrier. Customer requests for special carrier, method of shipment and/or routing will be shipped freight collect.

TRANSPORTATION POLICY

“Zone 0” shipments are FCA plant.
“Zone 1”, “Zone 2”, “Zone 3”, “Zone 4” and “Zone 5” pricing includes freight cost to your geographical location.
On all orders less than $2,000 net (regardless of brand and/or of shipping point) we will add a $100 “small order fee”.

FREIGHT CLAIMS

All FCA destination claims will be handled and filed by the HST Corporate Interiors. In order to expedite any credit due, your help and assistance is required. Please adhere to the following guidelines:

The merchandise is carefully packed and thoroughly inspected before leaving the warehouse. Responsibility for its safe delivery is assumed by the carrier upon acceptance of the shipment. Claims for loss or damage sustained in transit must therefore be made to HST Corporate Interiors as follows:

1) Concealed loss or damage
Concealed loss or damage means loss or damage that does not become apparent until the merchandise has been unpacked. The contents may be damaged in transit due to rough handling even though the carton may not show external damage. When damage is discovered upon unpacking, a written request must be made within 15 days of the delivery date. No disposition will be taken until approved by the manufacturer.

IMPORTANT: HST Corporate Interior’s policy in concealed damage is to replace the part or complete product if necessary at no charge.

2) Visible damage or shortage
Any external evidence of damage or shortage must be noted on the freight bill or express receipts and signed by the carrier’s agent. Failure to adequately describe such external evidence of damage or shortage may result in refusing to honor a damage claim. Claims must be submitted within 5 business days of reception of the merchandise.

Submit your claim to the HST Corporate Interiors Customer Service by email at: assistance@hstci.com. Phone: 205.369.4101

RETURNS

Absolutely no returns will be accepted on any standard and non-standard products.